Return, Refund & Cancellation Policies

The following information outlines our Refunds and Cancellations Policy for online sales on fulladventuretours.com

Any justified cancellation must be made at least 72 hours before the tour departure; otherwise, a 100% penalty will apply.

Customers who do not show up at the meeting point at the scheduled time will incur a 100% penalty.

Customers who arrive late or fail to be present at the tour departure time will be marked as a “no show” with a 100% penalty.

Cancellations due to weather, natural conditions, COVID resurgence, or curfew are non-refundable; these bookings will be rescheduled for the next available date on our calendar.

Any justified cancellation will be compensated with a credit note to be used within 3 months.

1. Before requesting a refund, please review the cancellation policy of your booking.

2. For travel insurance and/or medical assistance claims, the customer must contact the insurer directly using the phone numbers provided in the email sent with the policy.

3. Once the refund request is received, Full Adventure Tours will review and process it to verify whether a credit note applies.

4. Our refund policy is subject to the hotel’s cancellation policy. These policies are emailed to the customer in the purchase notification for their stay.

5. The ITBIS tax on the invoice will only be credited if the cancellation request is submitted within 30 days after the customer’s reservation was issued.

6. Every credit note will be issued in the name of the invoice holder, without exceptions.

7. Some administrative fees may apply.

Important

Cancellations are received on business days only.

All web sales are final.